Questions people actually ask

After. We check your application for completeness and eligibility first, and only send an invoice once it looks ready to proceed. That way an invoice is a signal your case looks solid, not a fee for simply applying.

By bank transfer, using the unique reference number on your invoice. No card details are ever entered on this website. Once your transfer is confirmed on our end — usually within 1–2 business days — your dashboard updates automatically.

No — we notify them on your behalf once your application is ready, using the relationship we've already established with them. You'll see confirmation of this in your dashboard.

Document upload is its own step, separate from the rest of the form. You can save your progress and come back once you have what's missing — you won't lose anything you've already filled in.

Typically 15–30 days from a complete submission, occasionally up to 45 days during busier periods or when extra checks are needed. Your dashboard reflects real progress, not a fixed countdown.

You'll be told the reason, and our service fee is refunded in full — see our refund policy for the complete detail.